We aim to respond to all queries within 24 hours. For urgent matters, our support team is available via live chat or phone during business hours.
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General FAQ’s
Common Questions
Frequently Asked Questions
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What is the response time for queries?
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What documents are required for registration?
You will need a valid government-issued ID, proof of address, and any additional documentation specific to your account type. For business accounts, company registration documents may also be required.
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Are there flexible payment options?
Yes, we offer multiple payment options, including monthly, quarterly, and annual plans. You can choose the one that best suits your needs.
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How long does the process take?
The process duration depends on the service you are using. Typically, account setup takes 1-3 business days, while other services vary based on complexity.
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What is your customer support availability?
Our customer support team is available 24/7 through email and live chat. Phone support is available Monday to Friday from 9 AM to 6 PM.
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Are there additional fees for services?
Most services are included in your plan. However, some specialized services may incur additional fees. Please refer to our pricing page for detailed information.
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Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan at any time. The changes will be effective immediately, and any billing adjustments will be prorated.
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What security measures are in place?
We prioritize your security by implementing encryption, multi-factor authentication, and regular audits. Your data is protected with the highest industry standards.